Frequently Asked Questions
- Should I buy tickets online or on site?
- Why can’t I have the family discount when booking online?
- When do you close for the season?
- I need to change my online reservation
- If I didn’t book online, should I expect to wait?
- When do I need to show up?
- Is there a weight limit?
- Do you allow lap riding?
- What is the minimum age to ride?
Should I buy tickets online or on site?
That’s your call, if you buy tickets online we will save tubes for you. If you show up on site when we are full, we will have to put you on the waiting list. Online and on site tickets are the same price.
A limited amount of tubes are saved for online bookings. If we are full online, it doesn’t necessarily mean we are also full on site.Back to Index
Why can’t I have the family discount when booking online?
We offer online coupons (visit our facebook page to find one), and we also offer discounts on site. For instance, the family discount is only available on site.Back to Index
When do you close for the season?
We never know. If we have enough snow we can open until early April. Usually mid-March thoughBack to Index
I need to change my online reservation
Sure. Please send us an email (24h before at the latest) through our online form. We will be happy to change your booking at no cost.Back to Index
If I didn’t book online, should I expect to wait?
During weekends and especially holidays, if you didn’t book online you will probably wait, We always keep tubes for walk-ins, but in case we are full we will put you on a waiting list.Back to Index
When do I need to show up?
For online booking you need to show up 15min before the time slot you booked. If you have no reservation then you can show up anytime you want.Back to Index
Is there a weight limit?
No there is no weight limit.Back to Index
Do you allow lap riding?
We don’t allow parents to ride with their kids. Our first priority is your safety and in case you roll over this could be very dangerous.Back to Index
What is the minimum age to ride?
The height requirement is 42”Back to Index